Returns Policy

You may return most new, unopened items within 3 business days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 
 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Our products are made of the highest quality materials and workmanship. One important cause that we cannot control is the way flags are treated by customers and we cannot guarantee premature flag failure can be prevented. All products are guaranteed free from manufacturing defects. Please inspect your shipment upon its arrival. Should you receive damaged or defective product, call our Customer Service Department within 3 days of receipt of order for a replacement or in-store credit.

Please remember the product's colors displayed on the website will vary with different combination of software, computer, and monitor and should not be used for precise color matching.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund, replacement or in-store credit once we've received and processed the returned item.

We reserve the right to inspect returned merchandise to determine whether a replacement, repair or adjustment is due.  All returns must be accompanied by return confirmation number which must be obtained from our Customer Service department.  No exceptions will be made.  Any shipment received without this number, will be refused and returned to sender.

Custom Design Items When Customer Provides Print-Ready Artwork

We are not responsible for designs, color matching, logos, punctuation marks, misspelled words, distortion of image, etc. when the customer chooses to design the product/item(s) himself.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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[ Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.