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Our Newsletter


Satisfaction Guaranteed

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Every printed item is custom printed for the particular requirements of the customer. Because it is custom ordered, printed items are unable to be re-used or resold. This makes an "open" returns policy very difficult to operate.


We want our customers to be 100% satisfied with the printed products we supply. We have outlined exactly what our customers can expect in guarantee and return policies.

Please remember, attitude dictates response! We are always willing to help the calm and rational customers, even if it is something beyond the scope of our responsibility. If you have any questions regarding our policies please contact us.

 

Production Guarantee:

We stand by the quality of all products and services we produce. We warrant that every product printed at our facility meets industry quality standards and is free of any material defect in workmanship. If you find a defect in our print product we will reprint the original artwork and ship at no charge to you.

In order to verify that a defect has occured, we must receive samples sent to our address prior to reprinting the order. We will, at our discretion issue a pickup of the original product to be returned to our facility. This guarantee does not apply to color reproduction on orders printed with the gang run process. If your job is color critical it needs to be placed on it's own press run (without the discounts of gangrun printing) and we will provide a proof for color approval. Please contact us for more information.

Turnaround Guarantee

Although we make every effort to meet all posted turnaround schedules, our turnaround is intended as an estimate and not a guarantee. We can not be responsible for delays caused by mechanical malfunctions, or other unforseen circumstances.

We guarantee that any job that uses our RUSH or EXPEDITE service will ship on time or 100% of the rush fee will be refunded and a 10% credit will be given on a future order.


Graphic Design Guarantee

All Graphic Design Services are 100% Guaranteed for satisfaction. You will be satisfied with the design we create for you or we will refund your money in full, no questions asked. This guarantee is valid prior to approval for printing. Once you have approved the artwork for printing, it is assumed you are satisfied with our design services.

 

Color Ouput Guarantee

What is a cancellable/refundable item:

What is not cancellable/refundable:

 

Custom Design Items When Customer Provides Print-Ready Artwork

We are not responsible for designs, color matching, logos, punctuation marks, misspelled words, distortion of image, etc. when the customer chooses to design the product himself.
At the time the customer uploads his own artwork, without paying design services, the customer assumes full responsibility of the outcome of the final product.  We do not, for any reason, manipulate in any way, the file(s) uploaded by the customer.